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Frequently asked questions

How fast is delivery in Jordan?

Orders in Amman are delivered the same day or the next day with DNA Express. Deliveries to the rest of Jordan arrive within 1 to 3 working days. Delivery is free on orders over the published threshold.

Can I pay cash on delivery?

Yes. You can pay cash when the order arrives, or pay online by card at checkout. Both options are available across Jordan.

Is this Ciel product genuine?

Yes. DNA Lifestyle is an authorised retailer and every Ciel item is original stock supplied through official channels, with the manufacturer warranty that applies to it.

Can I return or exchange it?

Yes. Items can be returned or exchanged within 14 days in their original condition and packaging. Contact our team and we arrange the pickup.