What's covered
Every product sold by DNA Lifestyle is genuine and covered by the manufacturer's warranty where applicable. Warranty length varies by product and brand, and is noted on the product page or on the packaging.
Most electronic products, excluding accessories, include a standard one-year warranty covering manufacturing defects, in accordance with the warranty terms and conditions.
How to make a claim
Three steps, and we'll take it from there:
- 1Keep your original invoice — it's required for any warranty claim.
- 2Contact us with your order number and a short description of the issue.
- 3We'll guide you through repair, replacement, or escalation to the manufacturer.
Inspection
Products returned under warranty go through an inspection process, typically completed within two business days.
Opened or defective electronic devices may need to be evaluated by the maintenance department, which can take a little longer. We'll keep you updated either way.
Warranty, exchanges and refunds
A warranty claim is separate from an exchange or refund. If the product is unused and still in its original packaging, our exchange and refund policy may be the faster route.
