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Terms & Conditions

The terms that apply when you browse, shop, or use any DNA service.

Last updated 3 September 2026

Welcome to DNA

Welcome to DNA, Jordan's destination for technology, gaming, lifestyle, entertainment, and innovation. By accessing, browsing, or using our website, you agree to comply with the following Terms & Conditions. These terms are designed to ensure a secure, transparent, and enjoyable experience for all our customers.

Website usage

The content, services, and features available on the DNA website are provided to help customers explore products, discover new trends, and enjoy a seamless shopping experience.

DNA reserves the right to update, modify, or discontinue products, services, pricing, promotions, or website content at any time without prior notice in order to continuously improve our customer experience.

Products & availability

We strive to provide accurate product information, specifications, images, and pricing across all categories, including Tech, Gaming, Apple, Audio, Mobility, Toys, Lifestyle, Fashion & Beauty, House & Living, and Accessories.

While every effort is made to ensure accuracy, occasional updates, pricing adjustments, or availability changes may occur. All products displayed on the website remain subject to stock availability.

Orders & payments

Customers may place orders through our website or visit any DNA store location.

To ensure a convenient and secure shopping experience, DNA offers multiple payment methods and trusted payment processing solutions. Orders are subject to verification and acceptance before fulfilment.

Shipping & delivery

DNA works with trusted delivery partners to provide fast and reliable shipping across Jordan.

Delivery times may vary depending on product availability, delivery location, seasonal demand, or unforeseen circumstances. Our team is committed to keeping customers informed throughout the delivery process.

Intellectual property

All content available on the DNA website, including logos, graphics, images, product content, videos, designs, text, and branding elements, is the exclusive property of DNA and is protected under applicable intellectual property laws.

Unauthorized copying, reproduction, distribution, or commercial use of any content is strictly prohibited without prior written permission.

Limitation of liability

DNA strives to maintain accurate and uninterrupted services; however, we cannot guarantee that the website will always be error-free or uninterrupted. DNA shall not be held liable for indirect, incidental, or consequential damages arising from the use of the website, products, or services, except where required by law.

Updates to terms

DNA reserves the right to revise or update these Terms & Conditions at any time. Continued use of the website following any changes constitutes acceptance of the updated terms.

Contact us

For questions, support requests, or inquiries regarding these Terms & Conditions, please contact DNA through our official customer service channels.

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